Returns & Refund Policy

Because EarnStream sells digital goods that are delivered instantly and cannot be "returned" in the traditional sense, refunds are handled case-by-case under the rules below. This policy covers both one-off product purchases and creator / affiliate subscription plans.

1. Digital product purchases

You may request a refund within 7 days of purchase if:

• The file is corrupted, incomplete or will not open, and the creator cannot fix it.
• The product is materially different from what the listing promised (wrong content, missing modules, misleading previews).
• The product was never delivered and support cannot restore access.
• The purchase was clearly duplicated (charged twice for the same item).

Refunds are not granted for:

• "Change of mind" after the product has been downloaded or streamed in full.
• Buyer's remorse when the listing description was accurate.
• Lack of the software, skill or hardware needed to use a clearly described product.
• Requests made more than 7 days after purchase.
• Products flagged for abuse (mass downloads, sharing, chargeback fraud).

2. Subscription plans

• Affiliate Pro (GHS 65 / year): refundable in full within 7 days of the initial charge, provided you have not generated commissions or downloaded any gated marketplace material in bulk.
• Creator Pro (GHS 100 / month): refundable within 3 days of the initial charge, provided you have not published a product or received a sale. Monthly renewals after the first cycle are non-refundable, but you can cancel any time to stop future billing.
• Cancelling a subscription stops future renewals; it does not automatically refund the current period.

3. How to request a refund

1. Email earnstreamsupport@gmail.com (or WhatsApp +233556495774) within the eligible window.
2. Include: your account email, the order or subscription reference, the product name, and a short explanation with screenshots if the file is broken.
3. We aim to review every request within 3 business days and, if approved, refund via the original Paystack payment method within 5–10 business days.

4. Creator payouts & refunds

When a buyer refund is approved, the corresponding sale is reversed and any commission or creator earnings from that sale are deducted from future payouts. Repeated refunds on the same product may trigger a review under our Acceptable Use Policy.

5. Chargebacks

Please talk to us before opening a card chargeback — most issues are resolved faster through support. Fraudulent chargebacks may result in account suspension and forfeiture of any pending balance.

6. Contact

Questions about a specific order? Email earnstreamsupport@gmail.com or message us on WhatsApp at +233556495774.